FAQs
FAQs
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Why are your hoodies priced higher than fast fashion brands?
We get itβ$70+ for a hoodie isnβt nothing. But hereβs the deal: Sunday Oatmeal pieces are made in small batches with higher-quality materials, better stitching, and ethical production partners. We donβt do mass production, and we donβt cut corners. The result? Long-lasting pieces that feel actually good on your body and conscience.
2. Is this stuff made for the gym or for everyday wear?
Both. Thatβs the whole point. Our clothes are designed for movement (yes, even squats) and for everything afterβcoffee runs, chill Sundays, airport fits. Itβs not just athleisure. Itβs you-leisure.
I saw your hoodie on Instagramβwhy canβt I find it on the site?
We drop in limited runs and donβt mass restock. If somethingβs sold out, it might not come back the same way. Thatβs part of what makes it special. Sign up for the email list or follow us @sundayoatmeal to catch the next drop.
How do I return a product?
You can start a return within 14 days of receiving your order. Just go to our Returns Page and enter your order number and email. The item must be unworn, unwashed, and have the original tags. Once we get it back, weβll issue a refund or store credit depending on what you choose during the return process.
How long does shipping take?
Processing takes 1β3 business days. After that:
3β7 business days
5β10 business days
Youβll get a tracking number as soon as your order ships. If itβs been longer than 10 days, shoot us an email at support@sundayoatmeal.com and weβll help out.
I ordered the wrong size β can I exchange it?
Yes, as long as the item is in original condition. Head to the Exchange Page and follow the prompts. We recommend double-checking our Size Guide before reordering to avoid the back-and-forth. If the size you want is sold out, youβll get store credit instead.
My package says delivered, but I didnβt get it β what now?
Sometimes carriers mark packages as delivered a bit early. First, check around your building or with neighbors. If itβs still not there after 48 hours, contact us at support@sundayoatmeal.com and include your order number. If you added shipping protection, weβll fast-track your claim or replacement.
Do you ship internationally?
Right now we ship within Canada and the U.S., but weβre working on expanding. If youβre outside North America, let us know where youβre fromβwe use that info to plan where to go next.
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6. How do I know if something is restocking?
Some core items (like our signature hoodies) restock occasionally, but most drops are limited. If somethingβs sold out, sign up for restock alerts on the product page or join our email list for early access to new launches.
Why is your website locked most of the time? How do I get the password?
We lock the site after each drop to give exclusive early access to our loyal customers. This lets them grab their favorite pieces before everything sells out.
Want in? Join the list on our homepage and weβll send you the password before the next launch goes live.
Why are most items sold out?
We produce in limited quantities to reduce waste and overproduction. Our popular items sell out fast, but donβt worryβrestocks are coming. Sign up for alerts and follow us @sundayoatmeal to stay ahead of the game.
What payment methods do you accept?
We accept all major credit cards, Apple Pay, PayPal, and Shop Pay Installments.
I tried placing an order but got an error. What happened?
If you didnβt receive a confirmation email or see a confirmation page, your order likely didnβt go through. The pending charge you see will disappear in 48 hours. If you're unsure, email us at support@sundayoatmeal.com.
Can I change my shipping address?
Email us at support@sundayoatmeal.com as soon as possible. Weβll try to update it, but if the order has already shipped, you may need to contact the carrier directly to reroute it.
I received the wrong item/size/color.
Weβre really sorry! Please email us with:
order number
photo of the incorrect item + packaging
Weβll send you a free return label and ship the correct item ASAP.
Whatβs your return/exchange policy?
Returns and exchanges are accepted within 14 days of delivery. Items must be unworn, unwashed, and with original tags.
free return label
subject to a small handling fee
We donβt accept returns on socks or undergarments for hygiene reasons.
How do I start a return?
Visit our Returns Page and follow the instructions. Once we get your item, weβll process the return in 2β7 business days.
Who pays for return shipping?
We cover return shipping for Canadian orders requesting store credit or exchange. Refund-to-card returns and international returns are the buyerβs responsibility.
Will I be charged customs/duties?
For international orders, any customs, duties, or taxes are the responsibility of the customer. These fees vary depending on your countryβs regulations.
Which shipping carriers do you use?
We use Canada Post, USPS, UPS, and DHL depending on your location and selected shipping method.
How do I track my order?
Once your order ships, youβll get an email with a tracking number and link. Give it 24β48 hours to update after it leaves our facility.